Last updated on May 3, 2025.

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How much is Shipping?

If you select the Shipping option (by filling-in your address), a flat-rate of $9.95 per device is applied for handling and shipping it to your door.

Where Can I Track My Order if I pick Shipping?

A tracking number will be sent to your email.

Self-Collect Information

The self-collect option is free and offers a convenient way to pick up your order in person at one of our secure locker locations. This option is perfect for those who prefer to avoid shipping times or want to ensure a contactless pickup experience.

Once your order is processed, you will receive detailed instructions including the locker location address (near one of the outlets as shown on the Locations page as well as a PIN code to open the locker.

Self-collection lets you avoid shipping fees and delays, giving you control and flexibility over when and where you collect your Apple device. For more information, please visit the Maps page to find your nearest collection point and the specific instructions for self-collect orders.

If you have any questions or need assistance, our support team is ready to help ensure your pickup goes smoothly.

When Do Orders Ship Out?

Orders placed before 12pm PST will typically (~90% of the time) ship the same day. Otherwise, they will ship out the following business day. Please allow 1-2 business days for shipping. We do not ship on Saturdays, Sundays, or federal holidays. Large or special orders may require an additional 1-3 days for processing.

How Long Does Shipping Take?

Transit times below do not include processing time. Packages typically reach the courier within 1-2 business days. Delivery estimates are counted as business days (Monday–Friday), not calendar days. You will receive a shipping confirmation email with tracking info once your package is scanned by the courier, which may take an additional business day.

Transit Time in the USA:

• USPS First Class: For packages up to 13 oz. Average arrival: 2–8 business days. Tracking and delivery confirmation are available but tracking is spotty.
• USPS Priority Mail: Average arrival: 2–4 business days. Tracking and delivery confirmation included; arrival time approx. 80% reliable.
• USPS Priority Express Mail: Average arrival: 2–3 business days. Tracking and delivery confirmation included; arrival time approx. 80% reliable.
  We cannot refund shipping costs due to delays caused by USPS policies.

Shipping Restrictions

We don't ship abroad except Canada.

Customs Fees & Duties

We don't ship abroad (except Canada), so none.

Will a Signature Be Required?

Orders over $200 or shipped by DHL, UPS, or FedEx require a delivery signature. Orders $200 or less may request a signature at checkout. USPS international shipments do not require signatures.

Courier contact info will be provided so you can arrange delivery or pickup. Missed delivery attempts include multiple retries and a delivery slip.

How Can I Cancel My Order?

Reply to the confirmation email that you'd have received, within 2 hours. After that, we can't guarantee it.

My Package is Late!

Packages are late over 25% of the time due to carrier delays. We do not refund shipping costs for late deliveries.

My Package Wasn't Delivered!

If delivery is claimed but you have not received it, please check with neighbors or building staff. Contact the courier’s local office/postmaster who can verify delivery GPS data. If confirmed delivered but missing, wait one week before contacting us.

My Package Has Missing, Wrong, Damaged or Defective Items!

Orders are photographed and documented before shipment to prevent fraud. Notify us within 7 days of delivery for any issues.

• Missing Items: Contact us using the email address in your confirmation email immediately. Verified missing items will be shipped.
• Wrong Items: Contact us (email address in confirmation email) immediately. We will ship correct items and provide prepaid return labels.
• Damaged Items: Contact us (email address in confirmation email) with photos of the damage and package. Verified claims will be replaced.
• Defective Items: Claims handled seriously. Return samples may be requested for analysis before replacement.

Refunds, Returns & Exchanges

All refunds, returns, and exchanges are handled at our sole discretion.

• Customer Satisfaction: If dissatisfied within 30 days of delivery, please contact us (email address in confirmation email).
• Returns & Exchanges: Allowed within 30 days of delivery.
• Refunds: Issued to original payment where possible, or via alternative methods. Crypto refunds are at market or original payment value, whichever is less.